Privacy Policy

1. Who we are

GMT Cleaning Solutions is a commercial cleaning company serving Metro Atlanta. [legal name pending] is responsible for the personal information described here. You can reach us at [contact email pending] or by mail at [address pending].

2. Information we collect

Information you give us:

• Quote and contact requests: your name, email, phone number, service address, the services you are interested in, property details and any message you write.
• Newsletter: your email address. We only add it after you confirm the subscription from the email we send you.
• Chat: the messages you send our team through the website chat.
• Client portal: your account details, service locations, bookings, visit history, feedback, quotes, service agreements and invoices.
• Payments: when you pay online, our payment processor (Stripe) collects your card or bank details. We receive a confirmation and limited details such as the last digits and card type; we do not store full card numbers.

Information collected automatically:

• Technical data our servers log when you visit, such as IP address, browser type, pages requested and the date and time.
• Campaign source: when you arrive from an ad or link, the campaign tags in the address (UTM parameters), the referring website and the first page you visited. We keep them for your browsing session and attach them to a quote or contact request so we know how you found us.
• Spam protection: our forms use Cloudflare Turnstile, which checks your browser and device signals to confirm a request is made by a person.
• Address search and coverage: when you type a service address, it is sent to our servers to suggest matching addresses and to check whether we serve that location.
• Analytics, only if you accept it: how you use our website, through Google Analytics (see "Cookies and browser storage").

3. How we use your information

• To answer your requests, prepare quotes and contact you about them.
• To schedule, perform, inspect and invoice the cleaning services you book.
• To run your client portal account and provide customer support.
• To send our newsletter, only if you confirmed your subscription.
• To keep our website, forms and accounts secure and to prevent spam and fraud.
• To understand which campaigns and pages bring us requests, and to improve our website and services, including with Google Analytics if you accept it.
• To comply with legal, tax and accounting obligations and to enforce our agreements.

4. Cookies and browser storage

We do not use advertising cookies. We store a few items in your browser that the site needs to work:

• Your language choice (gmt-lang) and how you prefer to view lists.
• Your cookie choice (gmt-analytics-consent), so we do not ask again on every visit.
• A draft of the quote form while you fill it in, kept only for your browser tab session.
• The campaign source described above, kept only for your browsing session.
• Form timing records that limit repeated submissions and help stop spam.
• Your chat conversation, which this browser can restore for up to one hour; you can choose to forget it at any time.

Analytics cookies, only if you accept them: when you choose "Accept analytics" in our cookie notice, we load Google Analytics 4, which sets the _ga and _ga_<ID> cookies (they last up to 2 years) and records pseudonymous usage data such as the pages you visit, your device and browser, your approximate location derived from your IP address, and how you reached our site. If you reject them or do not choose, nothing from Google Analytics loads. Google's advertising features stay off.

You can change your choice at any time with "Cookie settings" at the bottom of every page. When you withdraw consent, analytics stops and we delete its cookies from your browser. Cloudflare Turnstile may set cookies that are strictly necessary for spam protection, and you can clear browser storage at any time from your browser settings.

5. How we share information

We do not sell your personal information and we do not share it for cross-context behavioral advertising. We share it only with:

• Service providers that work on our behalf: website hosting and infrastructure, the operations software we use to manage requests, bookings and invoices, email delivery, chat, spam protection (Cloudflare) and payment processing (Stripe).
• Google, which provides Google Analytics, only if you accept analytics cookies.
• Our staff and crews, only as needed to provide your service (for example, the address and access notes for a visit).
• Authorities or other parties when required by law, or to protect the rights, property and safety of our customers, staff or the public.
• A buyer or successor if our business is sold or reorganized, under this policy's protections.

6. Emails and calls

We contact you by email or phone about your requests, bookings, visits and invoices. Newsletters and offers are sent only to confirmed subscribers, and every newsletter includes a link to unsubscribe. Service messages about an active booking or account are not marketing and may still be sent after you unsubscribe.

7. How long we keep information

We keep personal information for as long as we need it for the purposes above: requests that do not become a service are kept for a limited time for follow-up, customer and service records for the life of the relationship and afterwards as required for legal, tax and accounting purposes, and newsletter data until you unsubscribe. Google Analytics data is kept for 14 months. Server logs are kept for a short period for security. When information is no longer needed, we delete or anonymize it.

8. Security

We use encrypted connections (HTTPS), access controls and reputable providers to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you as required by law.

9. Your choices and rights

You can ask us to access, correct or delete your personal information, unsubscribe from our newsletter at any time, and withdraw your analytics consent with "Cookie settings". Depending on where you live (for example California, Virginia, Colorado, Connecticut or other states with privacy laws), you may have additional rights, such as to receive a copy of your information, to opt out of certain processing or to appeal a decision about your request.

To make a request, write to [contact email pending]. We will verify your identity before acting on it, answer within the time the law requires, and will not treat you differently for exercising your rights. An authorized agent may make a request on your behalf with proof of authorization.

10. Children

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11. Other websites

Our website links to other sites, such as social networks and our client portal provider. Their own privacy policies apply when you use them.

12. Changes to this policy

We may update this policy when our practices or the law change. We will post the new version on this page with its effective date and, if the changes are significant, let customers know by email or in the client portal.

13. Contact us

Questions or requests about privacy: [contact email pending], or by mail to [legal name pending], [address pending].