Terms of Service

1. Our services

We provide commercial cleaning services, including recurring janitorial programs, deep cleaning, disinfection, window cleaning, floor care and green cleaning, in the areas listed on our website. The exact scope, frequency and price of your service are those stated in your accepted quote or service agreement.

2. Quotes and estimates

Quotes are based on the information you provide, such as the size, type and condition of the space. An online request or estimate is not a binding offer: we confirm the price and scope in a written quote, which may follow a walkthrough of the site. If the conditions on site differ significantly from what was described, we may adjust the quote before starting the work. Quotes are valid for the period they state.

3. Bookings, access and scheduling

• You agree to give our crews safe access to the premises at the scheduled time, including any keys, codes or instructions, and access to water and electricity.
• Please secure valuables, cash, confidential documents and fragile or high-value items, and tell us in advance about any surface or item that needs special care.
• Rescheduling and cancellation follow the notice periods and any charges stated in your quote or service agreement. If our crew cannot access the premises at the scheduled time, the visit may be charged as stated there.
• We may reschedule a visit because of severe weather, safety concerns or other events beyond our control, and we will let you know as soon as possible.

4. Prices, invoices and payment

Prices are those stated in your accepted quote or service agreement, plus applicable taxes. Invoices are due on the date shown on them. You can pay through the methods we offer, including online payment processed by Stripe, which is subject to Stripe's own terms. Late payments may result in suspension of service and any late fees allowed by law and stated in your agreement.

5. Service concerns

If you are not satisfied with a visit, please tell us as soon as possible, through the client portal, by phone or at [contact email pending], so we can review it with you. Reporting promptly lets us check the work while the conditions are still the same.

6. Damage and responsibility

Our crews work with care. If you believe something was damaged during a visit, report it to us in writing within the period stated in your service agreement, or otherwise promptly, with photos where possible. We are not responsible for pre-existing damage or wear, for damage caused by improperly installed or defective items, or for items you did not disclose that require special care. Any claim is handled in accordance with your service agreement and applicable law.

7. Client portal accounts

If we give you access to the client portal, keep your sign-in details confidential and tell us promptly about any unauthorized use. You are responsible for activity under your account and for keeping your contact and billing information up to date.

8. Use of the website

You may use the website for lawful purposes only. You agree not to submit false requests, interfere with the site or its security, scrape it at scale, or use it to send spam or harmful content. The website's text, images, logos and design belong to us or our licensors and may not be copied for commercial use without permission.

If you submit a review, testimonial or feedback, you allow us to use, reproduce and display it, with your name or first name and initial, in connection with our services. We publish reviews only from real customers.

9. Disclaimers

The website and its content are provided "as is". We work to keep information such as services, coverage areas and hours accurate, but it may change and is not an offer until confirmed in a quote. Except as stated in your service agreement, and to the extent the law allows, we disclaim implied warranties.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits or business interruption. Our total liability for any claim related to a service is limited to the amount you paid for that service. Nothing in these Terms limits liability that cannot be limited by law.

11. Governing law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Georgia, unless your service agreement says otherwise. Before starting any formal proceeding, we both agree to try to resolve the matter informally by contacting each other.

12. Changes to these Terms

We may update these Terms from time to time. The new version applies from the effective date shown on this page; it does not change a service agreement already signed unless both parties agree.

13. Contact us

[legal name pending], [address pending]. Email: [contact email pending].